Privacy Policy

GENERAL TERMS AND CONDITIONS
1. INTRODUCTION: These General Terms and Conditions ("Terms") govern the relationship between Holo Hair Salon ("Holo", "Salon", "we", "our", or "us") and our clients ("you" or "your") seeking our beauty services. By booking and receiving services from Holo Hair Salon, you agree to comply with and be bound by these Terms. Please read them carefully.
In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms, the terms of trading shall prevail over these Trading Terms.
We reserve the right to amend these Trading Terms from time to time without prior notice to you, provided that any such amendment will not affect the services booked by you prior to the introduction of such amendment.
Any changes to these Terms will be communicated to clients through our official communication channels.
Clients are responsible for regularly reviewing these Terms for updates and amendments.
These Terms are designed to protect the rights and interests of both clients and Holo Hair Salon.
Any disputes related to these Terms will be resolved in accordance with applicable laws and regulations.
Clients are encouraged to seek legal advice if they have questions about the interpretation or implications of these Terms.
The purpose of these Terms is to establish a clear framework for our client-provider relationship.
These Terms are legally binding and should be understood and accepted before booking our services.
Clients are responsible for informing us of any allergies, sensitivities, or medical conditions that may affect their service. This information will help us provide a safe and suitable experience.
2. BOOKING AND APPOINTMENTS: Appointments can be scheduled through our website, social media, or by contacting us directly.
We recommend arriving 10 minutes before your scheduled appointment. Late arrivals may result in reduced service time.
Appointment availability and duration may vary depending on the specific service requested. Please inquire about the estimated duration when booking.
Clients may be required to provide accurate contact information for appointment scheduling.
Clients are responsible for notifying us of any special requests or preferences when booking.
We may offer priority scheduling for clients with specific needs or preferences.
Appointment confirmations serve as a record of your scheduled service and time.
We may adjust appointment schedules to accommodate client preferences and availability.
Clients should review appointment details and contact us promptly if changes are needed.
Clients can request appointment reminders through their preferred communication channels.
3. CANCELLATION POLICY: We understand that plans may change, and you may need to reschedule or cancel your appointment. To do so, please provide us with at least 24 hours' notice. Failure to do so may result in a cancellation fee.
Cancellation fees will be charged as follows:

• Less than 24 hours' notice: 50% of the service fee.

• Less than 12 hours' notice or no-shows: 100% of the service fee.

Refunds for prepaid services are subject to the terms and conditions of our refund policy, which will be provided upon request.
Clients may be required to provide a valid payment method to secure their appointments.
We reserve the right to enforce our cancellation policy to ensure fairness to all clients.
Cancellation fees are intended to compensate for lost appointment slots and preparation time.
Clients with extenuating circumstances preventing timely cancellation should contact us for review.
We may make exceptions to our cancellation policy at our discretion.
Clients are encouraged to schedule appointments they can commit to.
We value client feedback and will consider reasonable suggestions for improving our cancellation policy.
4. SERVICES: We offer a range of beauty services, including but not limited to hair, skincare, and makeup. The specific details of the services, including pricing, will be discussed and agreed upon before the commencement of any service.
Any additional services requested during the appointment that were not originally scheduled may incur additional charges, which will be communicated and agreed upon with you before proceeding.
Consultations with our beauty professionals are available upon request to discuss the suitability of services for your individual needs and preferences.
Clients should provide accurate information about their preferences and expectations for services.
Our service descriptions and pricing are intended to provide transparency and clarity to clients.
Clients with special requests or requirements should discuss them during the consultation phase.
We may offer customizable service packages to accommodate diverse client preferences.
The quality and safety of our services are our top priorities.
Clients may request product or ingredient information related to the services.
Service customization is available to address individual client needs and preferences.
5. PAYMENT: Payment is due at the time of service. We accept cash, credit/debit cards, and other forms of payment as specified.
Prices for services may be subject to change. Any changes will be communicated to you in advance.
Receipts for services rendered can be provided upon request.
We do not store or retain clients' credit card information for security purposes.
Clients may be required to provide a valid payment method when booking appointments online or through our app.
Payment methods accepted for services will be communicated during the booking process.
Clients are responsible for ensuring that payment is made in a timely and secure manner.
Payment disputes should be reported and resolved promptly to avoid further complications.
Clients may inquire about our accepted payment methods and currency options.
We comply with applicable financial regulations and security standards for payment processing.
6. CLIENT CONDUCT: We expect clients to behave respectfully and professionally during their visit to Holo Hair Salon. We reserve the right to refuse service to anyone who engages in disrespectful, inappropriate, or abusive behavior.
Holo Hair Salon has a rule for rejecting clients without providing a reason. We reserve the right to refuse service to any client at our discretion.
Client behavior should not disrupt the peaceful and welcoming environment of our salon.
Inappropriate comments, gestures, or behavior towards our staff or other clients will not be tolerated.
Clients are responsible for their personal conduct and the conduct of any guests they bring to the salon.
Any concerns about client conduct should be reported to our management for appropriate action.
We value the safety and comfort of all clients and staff.
Clients should arrive for their appointments in a clean and hygienic state.
Guests accompanying clients are expected to adhere to our salon rules and guidelines.
Our refusal of service rule is intended to maintain a positive and respectful atmosphere for all clients.
7. PERSONAL BELONGINGS: Please take care of your personal belongings during your visit. Holo Hair Salon is not responsible for any lost or stolen items.
We provide designated areas for storing personal belongings during your service.
Valuables and valuable items should be kept secure and out of sight.
Clients should report any lost items to our staff as soon as possible.
Lost items will be kept in our lost and found for a reasonable period before disposal.
We recommend limiting the number of valuable items brought to the salon.
Lost or stolen items should be reported to local authorities, if necessary.
Holo Hair Salon is not liable for any lost or stolen items, and clients are encouraged to exercise caution.
Our staff can provide guidance on safeguarding personal belongings.
We aim to provide a safe and secure environment for all clients, but ultimate responsibility for personal belongings lies with the client.
8. HEALTH AND ALLERGIES: Clients with known allergies or sensitivities should discuss their concerns during the consultation phase.
We may inquire about specific allergies or conditions during the appointment to ensure client safety.
We take allergies and sensitivities seriously and will make reasonable efforts to accommodate them.
Clients should follow any pre-service instructions related to allergies or medical conditions.
In cases of severe allergies, clients should bring their own products or consult with our staff about suitable alternatives.
Our staff is trained to handle common allergies and sensitivities, but client cooperation is essential for safety.
Clients are encouraged to seek medical advice if they have concerns about the suitability of our services.
We may request a patch test for clients with known skin sensitivities before certain services.
Safety and well-being are our top priorities, and client health information is kept confidential.
9. SATISFACTION GUARANTEE: We strive to provide high-quality services. If you are not satisfied with your service, please let us know within 48 hours, and we will do our best to address your concerns.
There is no guarantee regarding undisturbed progression.
Complications may appear, such as infections, bruising, tissue damage, and numb skin.
There is no guarantee for absolute symmetry in bilateral procedures.
Always follow the instructions of the medical doctor.
It is highly recommended to have a planned check-up between 14 and 21 days after the treatment.
Unsatisfactory services should be reported to our staff as soon as possible for prompt resolution.
We may offer a complimentary follow-up service or adjustment to address specific concerns.
Client satisfaction is important to us, and we value your feedback in helping us improve.
We aim to resolve client concerns amicably and professionally.
In cases of dissatisfaction, clients should contact us directly for assistance.
Our satisfaction guarantee does not cover dissatisfaction resulting from changes in personal preferences.
Clients should provide specific details and expectations when reporting service dissatisfaction.
Client feedback is used to continually improve our services and client experience.
We appreciate clients taking the time to provide feedback and give us an opportunity to make things right.
10. LIABILITY: Holo Hair Salon is not liable for any injury, damage, or loss resulting from the use of our services or facilities.
Clients assume all risks associated with the services they receive.
We maintain insurance coverage in accordance with applicable regulations.
Clients should follow safety guidelines provided by our staff during services.
Any damage to our facilities or equipment caused by a client's negligence may result in repair or replacement costs.
Clients should inform us of any concerns related to safety or service quality.
Our liability is limited to the extent permitted by applicable laws.
Clients are encouraged to review our safety and liability policies before receiving services.
In cases of injury or damage resulting from our services, clients should report incidents to our management for investigation.
We are committed to maintaining a safe and secure environment for all clients and staff.
Holo Hair Salon is insured for the risk of (professional) liability. The liability of Holo Hair Salon is limited to direct damage and to the amount paid out